Building
a
streamlined
child
support
services
application
Design
WHAT I DID
UX/UI designer
COMPANY
eWorld Enterprise Solutions
TEAM
Worked closely with another designer, business analysts, developers, and a project manager
Our final designs
What is child support services?
Child Support Services programs help establish, enforce, and collect court-ordered financial support for children from noncustodial parents. Features include locating parents, setting orders, and managing payments.
The problem
Many programs use outdated Child Support Services legacy applications, which can be hard to use and inefficient. EWorld wanted to create something modern, organized, and more user-friendly, specifically for the worker portal.
Child Support Services legacy system
the new app
Working closely with past child support services workers, we slowly began to build out all the necessary parts of our new Child Support Services application:
Log in
Our application's log in
Dashboard
Case management
Participant management
Our design solutions
Clip overlay
We thought that Umi should follow after popular streaming apps such as Youtube and Netflix, that entirely focus on their video content.
So, we made a couple changes and additions:
Added additional video controls to the video player overlay
Made the video clip borderless to give the user an immersive experience
Moved the captions onto the video
Previous video overlay
New and improved video overlay
Word list
Although we played with many iterations such as flashcards and sentence breakdowns, we decided to kept the word list similar to its original layout, with minor visual tweaks to make it more streamlined and less confusing for users.
Innovative solutions can be exciting and new, but sometimes the user-familiar layout is the way to go.
Previous word list
New and improved word list
sharing with the community
Through our internship with Pi'ikū, Gage and I presented our findings and designs at the first ever Honolulu Tech Week in October 2024. With over 100 people in attendance, we were proud to showcase what we had been working on for the past 8 weeks.
Presenting at Honolulu Tech Week 2024
Piʻikū cohort 3!
what was shipped
What made this experience so impactful was that our designs were actually shipped into the app. Although they weren’t pixel perfect to our Figma mockups, we were extremely proud to see our ideas in the hands of actual users.
Our designs in the real world!
Wanna hear more?
This case study just barely cracks the surface of our entire process, so feel free to reach out to hear more!
let's chat!